![]() ![]() Also, make sure that you do not have Image Capture open. Avoid plugging the device into a keyboard, display, or standalone hub.Quit associated applications Try quitting Neat and then opening it again. Check USB Device Tree Plug the device directly into a USB port on the computer.If you have the mobile scanner, simply unplug the USB cable. If you have a NeatDesk, the power switch is located on the back of the scanner. If you have a NeatDesk, make sure the power cable is plugged in as well.Power Cycle Your Scanner Try turning your device off, waiting 5 seconds and then back on. Try unplugging your device and then plugging it back in. Check the connections Make sure that both ends of the USB cable are properly and securely connected to your device and Mac. If you are having difficulties getting your Neat scanner to either connect to your computer or scan then please follow the steps below. ![]() For El Capitan users: In recent testing, the latest version of Neat for Mac drivers appears to resolve the underlying Mac Image Capture issue and allows you to scan from within Neat’s desktop software environment. ![]()
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